Effective 8 September 2026. Musketeers, South Africa · hello@musketeers.io
Paid items on Simple Backend are subscriptions sold by Paddle, our merchant of record. This policy says when a payment is refunded; the law of the country you buy from may give you more, and where it does, it applies.
You may cancel any subscription at any time from the console. It stops renewing, and what you paid for runs to the end of the period already billed. Cancelling does not by itself refund anything.
Payments are not refunded for the unused part of a period, for a change of mind after the service has been used, or for a workspace or domain you no longer need. We may, at our discretion, refund a charge in full or in part — for example a duplicate or clearly mistaken charge, or a first charge queried within fourteen days of purchase on a subscription that was not materially used. A decision to refund one charge does not commit us to refund another.
Chargebacks raised without first contacting us may result in the account being suspended.
Write to hello@musketeers.io from the email address you paid with, quoting the receipt Paddle sent you. Refunds we approve are issued by Paddle to the original payment method, and can take several working days to appear.